Terms
and Conditions

These Terms and Conditions apply when you access the SMT Global website, submit an enquiry, book a consultation, use our student tools, communicate with our team, or purchase or receive education consultancy services from us.

By using our website or services, you confirm that you have read, understood, and agree to these terms. If you are acting for a student, applicant, minor, family member, sponsor, or organization, you confirm that you have authority to share information and make service decisions on their behalf.

You are responsible for providing complete, accurate, current, authentic, and verifiable information and documents. This includes academic records, test scores, identity documents, financial documents, work history, personal statements, references, and any information relevant to your applications.

Service fees, inclusions, exclusions, timelines, payment milestones, refund rules, and cancellation terms may be stated in a proposal, invoice, receipt, service confirmation, or written communication from SMT Global.

Unless expressly stated in writing, our fees do not include third-party charges such as university application fees, tuition deposits, courier charges, exam fees, medical checks, biometric fees, visa fees, translation, notarization, insurance, travel, accommodation, bank charges, or government charges.

We may help prepare, organize, review, or submit application materials based on the service agreed with you. You remain responsible for the truthfulness, completeness, and final approval of every submission made in your name.

Deadlines depend on institutions, intake dates, embassies, government offices, testing bodies, and other external parties. We will use reasonable efforts to support timelines, but we are not responsible for missed deadlines caused by late information, missing documents, delayed payments, system outages, third-party delays, or changes outside our control.

You agree that we may communicate with you by phone, email, SMS, messaging apps, online forms, video calls, portals, or other channels you provide or approve. You are responsible for keeping your contact details up to date and checking messages regularly.

Electronic approvals, uploaded documents, email confirmations, message confirmations, call notes, CRM records, and system logs may be used to document service instructions, approvals, and communications.

Your use of our services involves the collection and handling of personal information. Our Privacy Policy explains how we collect, use, share, retain, and protect personal information.

By using our services, you authorize us to process and share relevant information with institutions, application platforms, service providers, professional advisers, and other parties needed to deliver the services you request, subject to our Privacy Policy.

You agree not to misuse our website, forms, systems, staff time, documents, or communication channels. We may suspend or refuse service if we reasonably believe there is fraud, abuse, harassment, unlawful activity, non-payment, document falsification, or conduct that may harm applicants, institutions, partners, staff, or our systems.

Either party may stop an engagement according to the service confirmation, written agreement, invoice terms, or applicable law. We may suspend or terminate services where required information is not provided, fees remain unpaid, deadlines cannot reasonably be met, conduct standards are breached, or continuing the service would create legal, ethical, security, or professional risk.

Termination does not remove obligations that should reasonably continue, including payment obligations, confidentiality, intellectual property restrictions, privacy obligations, dispute provisions, and limitations of liability.

You agree to indemnify and hold SMT Global, its directors, employees, consultants, and partners harmless from claims, losses, penalties, costs, or expenses arising from false information, unauthorized submissions, breach of these terms, misuse of our services, or violation of law or third-party rights.

If a concern arises, you agree to first contact us in writing so we can attempt to resolve it professionally. These terms may be updated from time to time. The updated version will apply from the date it is posted or otherwise notified, except where a separate written agreement states otherwise.